Terms and Conditions
Introduction
Welcome to London Man And a Van. These Terms and Conditions govern your use of our services. By booking with us, you agree to comply with and be bound by these terms. Please read them carefully before making a reservation.
Acceptance of Terms
By accessing or using our services, you accept these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our services.
Eligibility
You must be at least 18 years old to book our services. By agreeing to these terms, you represent and warrant that you meet this age requirement.
Modifications to Terms
London Man And a Van reserves the right to modify these Terms and Conditions at any time without prior notice. Your continued use of our services constitutes acceptance of any changes.
Services Provided
We offer a range of moving and transportation services within London and the surrounding areas. Our services include:
- Local Moves: Moving within the city.
- Long-Distance Moves: Transportation to nearby regions.
- Packing Services: Assisting with packing and unpacking belongings.
- Storage Solutions: Short-term and long-term storage options.
Service Availability
Our services are available seven days a week, from 8:00 AM to 8:00 PM. Any requests outside these hours may be subject to additional charges.
Booking and Reservations
Booking Process
To book our services, you can:
- Call our customer service hotline.
- Use our online reservation system.
- Email us with your moving requirements.
Upon booking, you will receive a confirmation email detailing your reservation.
Payment Terms
We accept various payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Cash Payments
Full payment is required at the time of booking. We reserve the right to adjust prices based on the final scope of work.
Cancellation Policy
Cancellation Procedures
If you need to cancel your booking, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.
Refunds
Refunds will be processed to the original payment method within 14 business days of cancellation approval. Please note that certain non-refundable fees may apply.
Responsibilities
Customer Responsibilities
Customers are responsible for:
- Providing accurate information during booking.
- Ensuring the accessibility of the pick-up and drop-off locations.
- Securing all valuable and fragile items before the move.
Failure to comply may result in additional charges or service delays.
London Man And a Van Responsibilities
We are committed to:
- Providing timely and professional services.
- Ensuring the safety and security of your belongings.
- Maintaining our vehicles and equipment in good condition.
While we strive to handle your items with care, we are not responsible for any pre-existing damages or issues.
Limitation of Liability
Damage to Property
London Man And a Van is not liable for damage to items unless due to our negligence. In such cases, we offer compensation up to a specified limit as detailed in our Damage Policy.
Personal Injury
We are not liable for any personal injuries sustained during the move. Customers are advised to ensure the safe move of all individuals involved.
Privacy Policy
Data Collection
We collect personal information necessary to provide our services, including:
- Name and contact details
- Address information
- Payment information
Data Usage
Your data is used solely for processing your bookings and improving our services. We do not share your information with third parties without your consent, except as required by law.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in London.
Termination
We reserve the right to terminate or suspend services to any customer who violates these Terms and Conditions. In such cases, no refunds will be provided for services already rendered.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and London Man And a Van regarding the use of our services, superseding any prior agreements.
Force Majeure
We shall not be liable for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters, wars, or other unforeseen circumstances.
Customer Feedback
We welcome your feedback and suggestions. Providing feedback constitutes acceptance of these Terms and Conditions.
Intellectual Property
All content provided by London Man And a Van, including text, graphics, and logos, is the property of the company and protected by intellectual property laws. Unauthorized use is prohibited.
Indemnification
You agree to indemnify and hold harmless London Man And a Van, its officers, and employees from any claims, damages, or expenses arising out of your use of the services or violation of these Terms and Conditions.
Amendments
We may update these Terms and Conditions from time to time. The updated terms will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please refer to our Help Center on our website.
