Privacy Policy - London Man And a Van

At London Man And a Van, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage our moving services.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Identification Information: Name, address, email address, phone number.
Service Details: Information about your move, including locations, items to be moved, and special requirements.
Payment Information: Credit card details and billing information for processing payments.
Communication Data: Records of your interactions with us via email, phone, or other channels.

How We Use Your Information

Your information is utilized in the following ways:

Service Delivery: To coordinate and execute your moving services efficiently.
Customer Support: To respond to your inquiries and provide assistance.
Billing and Invoicing: To process payments and manage billing information.
Improvement of Services: To analyze data and enhance our service offerings.

Data Protection and Security

We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure.

Encryption: All sensitive data is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to your personal information.
Regular Audits: We conduct periodic reviews of our security practices to ensure ongoing protection.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except for the following cases:

Service Providers: Trusted third parties who assist us in operating our business and providing services to you.
Legal Requirements: When required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data under certain conditions.
Opt-Out: You can opt-out of receiving marketing communications from us at any time.

To exercise these rights, please contact us through the appropriate channels as outlined in our communication policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced features.
Performance Cookies: These cookies collect information about how visitors use our website, helping us improve its performance.
Advertising Cookies: These cookies are used to deliver relevant advertisements to you.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

International Data Transfers

As a London-based company, your information may be processed and stored in countries other than your own. We ensure that appropriate safeguards are in place to protect your data during such transfers.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is required to comply with legal duties.
Legitimate Interests: Processing is necessary for our legitimate business interests.
Consent: Where you have given clear consent for us to process your personal data for specific purposes.

Data Breach Notification

In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities in accordance with applicable laws.

Your Consent

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Contact Us

For any questions or concerns about this Privacy Policy, please reach out to our support team through the available communication channels.